Privacy Policy

pola4d is committed to protecting the privacy and security of the personal information entrusted to us by our users. We operate primarily for Indonesian players and handle personal data with the diligence and care that players in Indonesia deserve. This Policy applies to all personal data collected through our website at https://pola4d.cam, our customer support channels, and any other interaction you may have with pola4d as an organization.

This Policy should be read alongside our Terms & Conditions, which govern the overall contractual relationship between you and pola4d. In the event of a conflict between this Policy and the Terms & Conditions on matters relating to personal data, this Policy shall prevail.

We do not sell your personal data to any third party for commercial purposes. Our data practices are designed to support the delivery of a secure, personalized, and legally compliant betting service to users across Indonesia, including those accessing from major cities such as Jakarta, Surabaya, Bandung, Medan, Bali, and Yogyakarta.

For the purposes of this Policy, the following terms carry the meanings set out below:

• "Personal Data" — any information that relates to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial data, and online identifiers.
• "Processing" — any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, disclosure, or deletion.
• "Data Controller" — pola4d, as the entity that determines the purposes and means of processing your personal data.
• "Data Processor" — a third party that processes personal data on behalf of pola4d under a contractual obligation and only on documented instructions from pola4d.
• "KYC Data" — identity and address verification documents submitted during the Know Your Customer (KYC) process, including copies of the KTP (Kartu Tanda Penduduk — Indonesian National Identity Card).
• "Cookies" — small text files placed on your device by our website to enable core functionality, analytics, and personalization features.
• "Consent" — a freely given, specific, informed, and unambiguous indication of agreement to the processing of your personal data for a stated purpose.

pola4d collects several categories of personal data depending on your level of interaction with the platform. The following table summarizes the key data categories and examples:

We do not intentionally collect sensitive personal data beyond what is necessary for identity verification and regulatory compliance. We do not collect biometric data, racial or ethnic origin data, religious beliefs, or political opinions.

We collect personal data through the following channels:

4.1 — Direct Collection

• Account Registration: When you create a pola4d account, you voluntarily provide identity, contact, and preference data.
• KYC Submission: When you upload identity documents for account verification, we collect and store KYC Data.
• Transactions: When you make deposits or withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, or LinkAja, financial data is recorded in connection with your account.
• Support Interactions: When you contact our support team via live chat or email, the content of those communications is recorded for service quality and compliance purposes.
• Responsible Gaming Tools: When you set deposit limits, session timers, or self-exclusion periods, those preferences are stored in connection with your account.

4.2 — Automated Collection

• Cookies and Web Beacons: Our platform uses cookies and similar tracking technologies to maintain session state, remember preferences, and analyze how users navigate the site. See Section 10 for full details on our cookie practices.
• Server Logs: Our servers automatically record technical data such as IP address, access timestamps, and page request details every time you visit https://pola4d.cam.
• Analytics Tools: We use analytics software to understand aggregate user behavior, identify platform issues, and improve the overall experience. This data is processed in anonymized or pseudonymized form wherever possible.

4.3 — Third-Party Sources

In limited circumstances, we may receive personal data about you from third parties, including identity verification service providers used during the KYC process, fraud-detection service providers, and payment processors who flag unusual transaction patterns. Data received from these sources is used solely for the stated purpose and treated in accordance with this Policy.

pola4d processes your personal data only for specific, legitimate purposes. The table below maps each purpose to the categories of data us ed:

We will not use your personal data for any purpose that is materially different from those listed above without first obtaining your explicit consent or being required to do so by law.

pola4d processes your personal data under the following legal bases, which we determine on a purpose-by-purpose basis:

• Contractual Necessity: Processing required to fulfill our obligations under the Terms & Conditions, including account management, transaction processing, and KYC verification.
• Legal Obligation: Processing required to comply with applicable anti-money-laundering (AML) regulations, international sanctions screening, and any other legal requirements that apply to our operations.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, platform security, service improvement, and responsible gaming monitoring, provided those interests are not overridden by your privacy rights.
• Consent: Processing for optional purposes — such as sending promotional emails or enabling non-essential cookies — where we have obtained your prior, freely given consent. You may withdraw consent at any time by contacting our support team, although withdrawal does not affect the lawfulness of processing carried out before that point.

pola4d does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and always under appropriate contractual or legal safeguards:

7.1 — Service Providers (Data Processors)

We engage carefully selected third-party service providers to support our operations. These providers act strictly as data processors on our documented instructions and include:

• Payment processors — including the technology intermediaries that facilitate transfers via BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja.
• Identity verification providers — specialized KYC platforms that cross-check identity documents and screen against sanctions lists.
• Cloud infrastructure providers — hosting and data storage providers operating under strict data processing agreements.
• Game content providers — studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and Spribe receive limited technical data (such as session tokens) to deliver their games but do not receive your full identity profile.
• Customer support platforms — live chat and ticketing software vendors who process communication data solely to facilitate support delivery.
• Analytics providers — platforms that process aggregated or pseudonymized behavioral and technical data to help us improve the platform.

7.2 — Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts when we are legally required to do so, or when we reasonably believe that disclosure is necessary to prevent fraud, protect the safety of a person, or enforce our Terms & Conditions.

7.3 — Business Transfers

In the event that pola4d undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and the privacy terms applicable to your data post-transfer.

As an internationally operated online platform, pola4d may transfer your personal data to service providers or infrastructure located outside of Indonesia. Wherever such transfers occur, we ensure that appropriate safeguards are in place, which may include:

• Standard contractual clauses that obligate the recipient to protect your data to a standard equivalent to this Policy.
• Transfers only to jurisdictions that maintain data protection laws recognized as providing an adequate level of protection.
• Data processing agreements with all international vendors that define permissible use, security requirements, and breach notification obligations.

If you have questions about the international transfer mechanisms applicable to your specific data, you may contact us using the details in Section 16.

pola4d retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account and Identity Data: Retained for the full duration of your account's active status plus a minimum of five (5) years after account closure, in line with AML record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by international financial compliance standards.
• KYC Documents: Retained for the duration of your account relationship plus five (5) years post-closure.
• Customer Support Communications: Retained for two (2) years from the date of each interaction, unless a longer period is required to resolve an ongoing dispute.
• Technical and Behavioral Data: Retained in identifiable form for up to twelve (12) months, after which it is anonymized for aggregate analytics purposes.
• Marketing Preferences: Retained until you withdraw consent, after which your data is removed from active marketing lists within thirty (30) days.

When personal data is no longer required, it is securely deleted or anonymized using industry-standard data destruction procedures. Physical documents containing personal data are shredded; digital data is overwritten or cryptographically erased.

pola4d uses cookies and similar technologies to ensure the platform functions correctly and to provide a seamless user experience. The categories of cookies we use are described below:

10.1 — Strictly Necessary Cookies

These cookies are essential for the platform to operate. They enable core functions such as maintaining your login session, storing your shopping cart content (bonus selections), and keeping your responsible gaming settings active. These cookies cannot be disabled without significantly impairing your ability to use the platform.

10.2 — Performance & Analytics Cookies

These cookies collect anonymized or aggregated information about how visitors interact with our platform — which pages receive the most traffic, where users encounter errors, and how long sessions last. We use this information to improve the platform experience. No personally identifiable information is stored in performance cookies.

10.3 — Functionality Cookies

These cookies remember choices you make on the platform, such as your preferred language, whether you have acknowledged any site notifications, and your display preferences. Disabling functionality cookies may result in a less personalized experience but will not prevent core platform access.

10.4 — Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Note that different browsers offer different controls — please refer to your browser's help documentation for specific instructions. Disabling strictly necessary cookies will prevent you from logging into your pola4d account.

As a user of pola4d, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the details in Section 16. We will respond to all verified requests within thirty (30) calendar days.

• Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data. Some corrections (such as name changes) will require supporting documentation.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations. Note that data retained for AML or regulatory compliance cannot be erased on request.
• Right to Restriction: You may request that we limit the processing of your personal data in certain circumstances, such as while the accuracy of data you have disputed is being verified.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You may object to processing based on legitimate interests — including profiling for personalization purposes — at any time. You may also object to receiving marketing communications at any time by contacting our support team.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

We will never discriminate against you or restrict your platform access as a consequence of exercising any of the rights above, except where processing is genuinely required for the service to function (for example, KYC data is necessary to process withdrawals).

pola4d implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Key measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Encryption at Rest: Sensitive data fields — including identity documents, bank account references, and authentication credentials — are encrypted in our database using AES-256 encryption.
• Access Controls: Personal data is accessible only to authorized pola4d personnel on a strict need-to-know basis. All internal access events are logged and monitored.
• Two-Factor Authentication (2FA): Our internal systems require multi-factor authentication for all staff accessing production data environments.
• Vulnerability Management: Our technical team conducts regular security assessments, penetration testing, and code reviews to identify and remediate vulnerabilities before they can be exploited.
• Incident Response Plan: We maintain a documented data breach response procedure. In the event of a breach that poses a risk to your rights, we will notify affected users promptly and take immediate remediation steps.
• Vendor Security Requirements: All third-party service providers are contractually required to maintain security standards at least equivalent to those described in this section.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play an important role in protecting your account — please use a strong, unique password and never share your login credentials with anyone.

pola4d enforces a strict minimum age requirement of 21 years for all registered users. We do not knowingly collect or process personal data from individuals under the age of 21. Our registration process includes age verification steps designed to prevent underage access.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the relevant data, and — where required — notify the appropriate parties. If you believe that a minor has registered on our platform, please contact us immediately via the details in Section 16.

The pola4d platform may contain references to game providers or payment services that are operated by third parties. Accessing those services may involve navigating to third-party environments governed by their own privacy policies. pola4d is not responsible for the privacy practices of any third party. We encourage you to review the privacy policy of any third-party service before providing personal information to them.

Any links within the pola4d platform that lead outside our own environment are clearly distinguished. Our platform links are limited to the game content and payment interfaces necessary to deliver the service. We do not include advertising links or affiliate tracking redirects.

pola4d reviews this Privacy Policy at least annually and whenever there is a material change to our data practices, applicable law, or the services we offer. When we make significant updates, we will notify registered users by email and display a prominent notice on the platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page indicates when the current version became effective. We encourage you to review this Policy periodically. Your continued use of the platform following the effective date of any revised Policy constitutes acceptance of the updated terms. If you do not agree with the changes, you should cease using the platform and request account closure before the effective date.

Archived versions of previous Privacy Policies are available on request by contacting our support team.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way pola4d handles your personal data, please reach out using the contact details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, including Indonesian public holidays such as Idul Fitri, Idul Adha, and Indonesian Independence Day (17 August)
• Languages: Indonesian and English
• Response Target: Within one (1) Business Day for email enquiries; immediate for live chat

We will make every effort to resolve your concern directly. If you remain dissatisfied with our response, you have the right to escalate your complaint to a relevant data protection authority or seek independent legal advice.